Support
How can we help?
Tell us what happened and we’ll help you find the simplest next step.
Email support
Email support@sakustreams.com. We aim to reply within 48 hours on business days.
Billing and subscription
Use the Polar customer portal to view invoices, update your payment method or cancel your subscription.
Report a problem
You can report a repeatable app problem through the Saku issue tracker. Include your device, Saku version and what you were doing when it happened.
Messages and shared files
Block a user if you no longer want them to contact you. Do not open an unexpected file just because it was sent through Saku; automated safety checks reduce risk but cannot remove it completely. For serious abuse, email support with the usernames and approximate time, without forwarding sensitive files.
Refund requests
Read the refund and cancellation policy, then email us with the Polar receipt or order ID.